Allen’s Pool Services & Supply

Comments

5 responses to “Allen’s Pool Services & Supply”

1. 

   February 27, 2026

   Mike Weaver

   Allen’s Pool Inc. resurfaced and refinished the fiberglass pool as promised on budget and on time. He and his crew came when they said they were coming and I received a phone call prior to arrival. The final outcome was perfect. I highly recommend Allen’s Pool and Tom, the owner, to do the job correct.
2. 

   February 27, 2026

   Steven Schefke

   We had Allen Pools resurface and install new tiles and the fiberglass has chipped away in 4 places already which I had to patch myself and the the grout around the the tiles desolated off and several tiles just dropped off which I had to reattach. Terrible workmanship and just a total waste of money. Here you are paying to upgrade your pool only to find out you still need to spend more time and money just to fix their poor work. I know they are only one of a few choices to assist you in repairing your pool but I would NOT recommend them at all. Blue Splash Pools would be a much better choice as they did great repair work on my pool.
3. 

   February 27, 2026

   R. Barton Henderson

   Posting for Carl McFadden:

   Allen’s Pool Supply provided a sub-par work product which caused my pool to become structurally unsound and included several sever material defects, afterwitch they intentionally failed to respond to multiple emails, phone calls, voicemails and to in person visits.

   After paying large amounts of money for their service, my pool and home are in worse shape than they were before contracting with Allen’s. In addition to not completing the contracted job, Allen’s workers have caused my pool to become structurally unsound through lack of lateral and subjacent support due to unnecessary or incorrect excavations and cement work.

   Contract:
   I contracted with Allen’s in October of 2017 to (1) Fiberglass my inground cement pool (2) Fix my Skimmer and (3) To tile part of the pool.

   Timeline:
   I contracted with Allen’s in October of 2017. Final payment for said work was furnished to the owner of Allen’s, Dave Allen, on December 14th, 2017. The work was supposed to take two weeks to complete but still has not been completed to date which is July 11, 2018, 9 months later.

   Plain Statement of Carl McFadden’s Complaint Against Allen’s Pool Service & Supply:
   – Allen’s has purposefully failed to remedy defective work
   – Allen’s has purposefully failed to respond to emails, phone calls, voicemails and to in person visits. All of this including over 30 attempts to contact them.
   – Allen’s has not completed the work contracted for
   – Allen’s caused my pool to constantly leak water
   – Allen’s incorrectly installed the new skimmer in my pool rendering the pool visually unsightly and mechanically flawed
   – Allen’s did not correct sub-par tile work in my pool
   – Concrete mud ended up in the main drain of my pool
   – Tiles are falling off of my pool due to Allen’s poor workmanship
   – Holes and cracks are forming in the side of my pool due to Allen’s work
   – Allen’s has caused my pool to be incorrectly braced
   – Allen’s excavations and cement work has caused lateral and subjacent support issues in my pool rendering it structurally unsound
   – Allen’s failure to furnish the additional locking system the pool correctly has left it structurally unsound
   – Allen’s cut holes in the wood in my deck and did not repair it
   – Allen’s chiseled cement out from my pool and did not replace or repair the removed cement
   – Mortar chunks periodically fall from the side of my pool into the pool due to Allen’s poor work

   Now its the Pool season, I have tiles coming off, huge cracks in the mortar and my new skimmer is not aligned correctly. It looks bad and has caused the pool to leak. Furthermore, the leaking is weakening the walls and the concrete behind the skimmer leaving it structurally jeopardized.

   The job started in OCT 2017 last payment was 12/14/17 This nightmare took two and a half months. Dave’s son said it would take 2 weeks. Now it is 7/11/18, more than 8 months have gone by now. I have had countless sleepless nights worrying about this it is unsettling and cruel.

   Regretfully,

   Carl McFadden
4. 

   February 27, 2026

   LaToya Perry

   If i could I would give zero stars! Signed contract November 2017. Pool finally finished January 29, 2019. This occurred only after I contacted the California Licensing Burea and filed a claim against their bond. Luckily I communicated with them through email and kept a lot of documentation. Although the investigator didn’t agree the work was poorly done, or should I say worth them twarinf it out and having rhem do it properly, and is was only esthetically unappealing. They were found responsible for mastic crumbling and not pulling permits for plumbing. In order not to have their license affected we came to an agreeable settlement, just to be done with them and we will hire someone else to make it esthetically pleasing, which is what we thought we were getting. Don’t waste your time and money with this company! We wish we had known better and I don’t want anyone else to go through what we have.
5. 

   February 27, 2026

   Donna Carrieri

   These guys are working on the pool here at my HOA, or should I say lack there of. They’ve been grossly negligent to this project, a project they were supposed to start 9 weeks ago but had excuse after excuse as to why they can’t get to it. They tell the Property manager and the board president they will show up in the afternoon this was now 2 days in a row and they never showed up, I know because I physically went and checked. The pool project completion date was for May 28th it’s May 23rd and they haven’t even finished draining the water out of the pool going on 9 days now. I’ve lived at this HOA for 35 years and in all the times that I lived here it’s never taken more than 3 days to drain the pool. At this point I would never recommend this company to anyone ever! They have a lot of work to do to prove themselves to this HOA the homeowners deserve it!!! And these guys are already getting their first check it has already been given.