Pool Time Pool & Spa

Comments

5 responses to “Pool Time Pool & Spa”

1. 

   March 2, 2026

   Chad Wilson

   Not happy with their service. Tried to charge me $800 to replace the filters. Got them myself from Amazon (the OEM ones, not knockoffs) for $395, installed them myself in less than 15 minutes. Then they came back the next week and took my filter housing apart, then claimed to clean my filters and charge me a seasonal filter cleaning rate. Moving forward 4 months, they did not show up on Thursday like they normally do, pool is turning green, I checked the chlorine float and there is nothing in it. Need to find a new service. Been with them for 15 years…now done!
2. 

   March 2, 2026

   Sarah Hallford

   I spoke with Teresa earlier last week about our pool turning green for the 3rd time since May. I also emailed last Friday. We are now turning green a fourth time.

   This has been a baffling situation as we have been customers for more than a decade and never encountered this type of problem before.

   It has meant that we have been unable to use the pool at all so far this year.

   I personally cleaned the filters a fourth time this week after the technicians came out and finally applied the appropriate chemicals to eliminate the algae bloom.

   Last week was the first time the pool has actually cleared up since May. Cleaning the filters and brushing the pool has not been effective. It is now turning green again and black algae is everywhere. This was not the case until this week.

   When speaking with the technicians last week, it came to light that our property is at the end of the route. The technician admitted that they often run out of the appropriate chemicals and are unable to adequately provide the service we have been paying for. I have suspected our property of being skipped occasionally for the last year. Clearly it has been happening since May.

   As you can imagine, I am disturbed and concerned that this problem is going to continue.

   We have incurred a huge power bill running the filter constantly because of this issue which could have been avoided entirely.

   I am sympathetic to staffing and supply shortages but we have never been apprised of the situation or informed something was amiss.

   We have still not received the pool vacuum bag that the work order was created for on 6/23.

   Our phone calls and e-mails are not being returned.

   I would prefer not to file a police report for fraud but I am at a loss for how to proceed.
3. 

   March 2, 2026

   aj12397

   I got three pool resurfacing bids and pretty much knew after I met with Pool Time’s Joe, the owner, that we were going to go with his company. Joe was very informative and brought up issues that would improve our pool’s efficiency. He’s been in the business for more then 30 years and was definitely the most knowledgeable! The process took about 2 weeks and we couldn’t be happier with the outcome. Nina, was in constant touch with us from their office, helping with contract and organization, which led to less stress. Their workers showed up on time, worked hard and always cleaned up before leaving. We chose the Radiant Fusion Micro Pebble Regal Blue, which was applied by their crew who are truly craftsmen. We had some extra sea life tiles added as well. Overall, this was one of the best experiences dealing with a company doing work at our home and I would highly recommend Pool Time Pool & Spa! Al & Cindy Jones (Auburn, Ca)
4. 

   March 2, 2026

   A V

   We was using pool time for about a year at first they did a good job cleaning our pool but would never clean our filters even tho they charged us for a full service . But about 3 month ago we started seeing black algae spots growing on the pool floors when we said something about it to the pool guy they said they would take care of it after a month the hole pool turned green. After I had to let them go for my pool being green they turned me into the county for not having a fence around my pool. BUYER BEWARE OF THIS COMPANY completely irresponsible and never called the whole time time until I fired them
5. 

   March 2, 2026

   Danny Berringer

   We moved into our new home and were faced with a pool renovation. Pool Time gave us a great bid and Tristen was our project manager. From the beginning, he was straight forward, friendly and professional. We chose our tiles, concrete, and finish from the many options the Pool Time showroom has available. We were informed of the prices and scheduled when the work was to be done. We were met with no surprises at all. Working with Tristen and the crew was an easy process. Each crew was very talented and professional. The crews clearly take pride in their work and left the work area clean. Time was taken to assure we were pleased with each step of the process. We were told what would happen next and the proper care of the pool. Tristen promptly responded to all phone calls. They have excellent customer service. Pool Time was everything we hoped they would be. The pool is beautiful, and we expect many years of enjoyment to come.