Sweetwater Pools, Inc
10408 Rockley Rd, Houston, TX 77099, USA
(281) 988-8480
Rating: 2.9 – Based on 40 Visitor Ratings
Opening Times.
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
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Comments
5 responses to “Sweetwater Pools, Inc”
Terrible drivers. I was driving with my 8 month old child about to make a right turn and they came out infront me and almost crashed into me so they can make a right turn first because I was letting someone cross the street.
Absolutely awful pool management coupled with poor guards (Cypresswood neighborhood in Spring TX).
A few highlights:
– Isaac told me that his SUPERVISOR KIM poured Muriatic Acid in the pool and why my kids shouldn’t go in the deep end. At the time there were at least 10 patrons in the pool.
I was a manager for a pool management firm and even without that experience, a simple google AI search will yield several sources from professionals explaining NOT to do that while patrons are in the pool.
Violet then told me that the chlorine was off and the reason for doing it. They should have taken their chemical readings the night before and addressed before leaving.
– Never seen the guards check the Ph levels.
– Frequently claiming closure due to weather.
Latest occurrence there was no lightning or thunder in over 25mi radius (screenshot attached) yet Isaac told me he used the weather bug app and there was lightning detected within 10miles. I used the same app at the same time and showed that there was not anything within 27.5mi in the last 30min.
When I asked to see his app, he refused to show.
I had a call with a supervisor named Kim who said she heard thunder and lives a block away. lightning causes thunder, if there’s no lightning, there’s no thunder. Day was sunny and no rain, thunder or lightning.
After speaking with the Sweetwater main office which Kim lied and said was closed, they opened the pool and said the “weather” closure had ended.
– selective rule application, Violet likes being on her phone more than she likes working and after she had to work decided to apply rules that had never been applied all summer. Maybe she just missed the previous “rule” infractions bc she was on her phone.
Great Service, and even happier with the Pebble Refinish on the pool! The whole team from install to maintenance is top notch and my go to!
I have been nothing short of amazed by the service I have received from Sweetwater Pools. They care. The President, Jim, is super responsive to customer concerns and I knew I was in great hands in giving them the project to completely re-do the pool that existed on our property when we began construction. The entire team was great and Jim even came onto the property multiple times to see how everything was going. Because of that, I decided to keep Sweetwater for my weekly maintenance of the pool. SO HAPPY THAT I did. If you are reading this you have to request JAVIER. Javier is upper level management for the company and will assign your pool maintenance person for your home. The cleaner we have, Jose, does a spectacular job for us. He is attentive and even sends us a detailed report with a photograph of what he did and how the pool is doing. I can’t imagine not working with Sweetwater – there is a reason they have been in business for so long and people like Javier really make the customer experience worthwhile. I feel like Javier really cares about our pool and our happiness. People like him make me stick with the company! I really appreciate you Jim and Javier!
Business continues to hide reviews reporting inappropriate conduct by staff. Seems like them asking for residents contact info is actually not as okay? otherwise why care that the review is posted when it came straight from your staffs mouth ?