Superior Outdoor Designs

Comments

5 responses to “Superior Outdoor Designs”

1. 

   March 8, 2026

   Drusilla Smith

   I had this company build my 20×14 feet deck in 2019. The owner Ryan Sultenfuss and his employee Robert Steele agreed to place the post in the ground 18”. To sum up the project in a few words I was scammed out of $21,041. There are 13 posts with 13 bags of concrete in a 12” hole supporting my 20×14 deck which should have been 39 bags. I sued in an arbitration hearing and won in 2022. Guess what? Ryan stated he wasn’t obligated to dig 18” which is the requirement on the concrete bag and stated this from his mouth. Be aware it (18“) wasn’t listed in the contract which allowed him to deceive me. Yes he had help with the subcontractor (Hector). He refused to pay damages over $15k. I sued again (3 times) at the small claims court and won again. He manipulated and lied to 3 judges stating he wrote and sent a check for $15k which is a lied. I filed Writ of Execution and he stated he gave the Deputy $3000 and promised to pay me $1,000 each month. Again he lied. I been fighting this case since 2019. As an Army Veteran I trusted this owner. If you want your dream deck built substandard where the owner will cut corners, this is the company to hire. I have a deck with no joist hangers to support weight. The structural engineer found 9 major deficiencies. My deck is shifting, loose and not safe to use. I only walked on my deck less than 25 since it was built in 2019 due to not holding load bearing weight. I will see him in court again for the 5th time. That’s Ryan kneeling next to the 12 inch hole with 1 bag of concrete.
2. 

   March 8, 2026

   Brooke Dennis

   Fantastic experience the entire project. Communication was top notch: they called everyday explaining what part of the project they were going to work on. Nikki was so helpful with scheduling everything. They came out a day after the HOA approved and dropped off materials and even started the project that day.
3. 

   March 8, 2026

   Allen Lee Hamilton

   We contracted with Superior in July 2024 to install a sunshade and gave them a $3500 deposit. As of November 14, 2024, nothing has been done. Ryan Sultenfess will not return my texts. He has stolen my money and will not return it. Do NOT do business with him.
4. 

   March 8, 2026

   Carrie Arata

   Do NOT use this company. On July 15,2024 I gave them a 50% deposit ($1300) for a shade sail for my patio. To date, January 29, 2025 I have NOT received the shade sail. I was told it would not be longer than 60 days. They do not respond to my text messages or the voice mail messages I leave. They swindled me out of $1300! I would give ZERO stars if that was an option.
5. 

   March 8, 2026

   flower plant64

   About two weeks ago, two representatives came to my home to give me an estimate on replacing my front steps and back patio. They were on time, courteous and professional. To do my front concrete steps, I was given an estimate of $1200.00 which, I was told, was the minimum they could charge for a project. Even though it’s a small job, I understood. I told them I would let them know as I still had other people coming out to give me an estimate.
   Let’s fast forward. I decided to go with Superior Outdoor. They didn’t come in at the lowest price, but I saw some pictures of their work and liked what I saw. I also liked the fact they are an actual company with a brick and mortar shop versus being individual contractors. I called and asked for the next step. Was told someone would come out so we could draw up the contract.
   When the young man arrived at my house this morning, it was at that time he was trying to figure out how much the project would cost. It was at that time he was trying to reach his boss in order to get this amount before he could give me the figure. At that point, I was quite annoyed because I’m not sure what the first visit was for nor do I understand why he could not have prepared this info from the time I called asking them to take on the project to before he rang my doorbell this morning. He then let me know his boss was at the doctor. It was then I asked about the $1200.00 estimate from @ 2 weeks ago. He said that wasn’t the estimate given. I know for a fact it was. I went to get my note tablet where I always make my notes and $1200 is what was written. He then said Bob usually writes the estimate on the back of his card. I went to get the card that was given to me. Nothing was written on the card. The rep talked to me as if I was lying. He then let me know the job would be at least $1500.00. Even though the price was not outlandish, this is not what I was told. He then asked me if I wanted to go forward as if he either couldn’t wait to leave or was trying to pull the old Psych 101 of “I’m more important to you than you are to me” game. I was finally so sick of his juvenile attitude and told him we could forget it. I told him I felt the visit was a waste of both our time. He responded with “more so mine.”
   I called the business a few hours later and let them know of my experience. They apologized. I told them I was through with the company, but I wanted to let the owner know what kind of people they have representing the company. Obviously, I’m not commenting on the quality of work for this company as it never got that far for me. Hopefully, this is just one person that has ethic and attitude issues and is not a representation of the company.