Hilton Garden Inn Fort Worth Medical Center
912 Northton St, Fort Worth, TX 76104, USA
(817) 921-0788
Rating: 4.5 – Based on 1385 Visitor Ratings
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5 responses to “Hilton Garden Inn Fort Worth Medical Center”
We booked one night at this hotel with the understanding that we would have a room at a nonprofit facility associated with the local children’s hospital for the remainder of our stay. The facility ended up being completely full for our time in Ft Worth and the hotel worked with us on extending our stay. The staff and guest services were all incredibly helpful and accommodating when we needed to change rooms to a mobility accessible room to care for our daughter’s needs. The hotel restaurant has a limited menu but we could always find something delicious to eat. The wait staff was usually short-handed but always served us with a smile and were pleasant and quick as possible. We used the laundry facilities and the machines are paid through a mobile app which made it much easier than trying to keep up with having enough quarters to wash and dry. With our current circumstances, I am grateful that we had this hotel so close to the hospital and they helped make a hard trip to the area a little easier.
We had a wonderful time at this location. We only had one slight issue and when we brought it to the bartenders att she went into immediate dammage control . And the hotel took care of the issue with out alerting any of the other guest. Jackie Brown did a wonderful job of taking really good care of us and went above and beyond in her service. She recieves 5+ stars from us .
I rarely go back and leave reviews for hotels as a majority of them in the same vicinity are very similar. However, I wanted to mention that the staff at the Hilton Garden Inn Fort Worth Medical Center went above and beyond for us. They took care of us during a difficult time. On top of that the rooms were extremely clean and very comfortable. The location was perfect since we were traveling back and forth to the hospital.
I will note that the only negative things, but won’t impact my 5 start review since I knew about these ahead of time, is there is paid parking onsite (no free parking) and there is no free breakfast included with the room (only a paid restaurant onsite).
I come here all the time whenever I’m traveling for work and have never had anything negative to say! The bartender Jackie is fabulous and makes fantastic drinks and the front desk lady Xena is super sweet and helpful. This is always my go to place whenever I travel to FW
For a hotel of great rates and perfect location the customer service is absolutely awful. The app and digital key never works. The girls at the front don’t care and just expect you to stop by. We are Hilton members for the convenience of the digital keys and app. If that’s not important to you and you are ok with subpar staffing, this hotel is great other than that. Due to location, we have tried here a few times and this one was the last.