Vintage Pools Las Vegas – Swimming Pool Contractor
4000 W Ali Baba Ln, Las Vegas, NV 89118, United States
(702) 433-2700
Rating: 2.8 – Based on 30 Visitor Ratings
Opening Times.
Monday: 9:00 AM – 4:00 PM
Tuesday: 9:00 AM – 4:00 PM
Wednesday: 9:00 AM – 4:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed
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Comments
5 responses to “Vintage Pools Las Vegas”
3 star average is accurate. You will get your pool, but the experience along the way will be bumpy and unpleasant.
Vidal is hot and cold. Some days he delivers great service and is pleasant to work with, but other days not so much. When you have bumps along the way, prepare to be treated like you the customer are the problem, instead of him taking accountability and reassuring you that he’ll fix it. It will be an argument to get things fixed.
Everything is sub contracted out which is why they have so many issues. They don’t know the crew coming to your house, or the work they do.
Here were my 4 main issues I experienced:
1. Design of my yard did not match approved rendering. I declined initial rendering, wanting more grass. Vidal sent a new updated rendering which I approved. Well, final product is here and they designed my yard off of the initial rendering I declined. I brought up my concerns to him on day 1
& was dismissed “trust the process”. Product completed & I was right. They build my yard off the wrong rendering. Brought this to Vidal’s attention. No apology. No accountability. He was so rude. Told me my design was not possible. Maybe so but that should have been communicated to me ahead of time and not just done without my permission. We did eventually come to an agreement and I am happy with this now, but I was not happy with the customer service leading up.
2. Concrete company was a total mess, trashed our neighborhood streets. Concrete poured all over a tree trunk in my front yard. Tree will likely die. Plus a huge spill – concrete poured out the back of the truck all over the streets as they drove out of our community. HOA and one of my neighbors were furious. Uncomfortable for us. Took a long time to get cleaned up.
Later received certified letter from concrete company that they’d placed a lien on our home due to non payment from Vintage. I guess Vintage wasn’t happy with the concrete guys either so they withheld payment, which resulted in the lien. Fixed now aside from my poor tree in my front yard. Vidal confirmed today 8/13/24 that he has no plans to do anything about our tree.
3. Pool light was not installed correctly. Seal is faulty. Water filled the pool light on day one of adding water to our pool. I brought this up to Vidal immediately, he said it’s a warranty issue. Our pool construction still wasn’t even complete, and it was an issue day one so it’s clearly not a warranty issue. Just wasn’t installed correctly. Pool light doesn’t work at all. Took 45+ days to fix. The warranty company spoke very poorly of Vintage Pools when they came to our home. So their reputation is clearly notorious even with their partners.
4. Tile. Had a dispute over the tile design. Our rendering had a tile accent on the stairs, but apparently our contract did not include this. Vidal agreed to add it. Send his tile guy back out. Drained the pool and he added the tile strip but it was done so poorly. He left huge cuts in our pool foundation that were sharp and rigid. There’s no way he missed them. They were huge. We brought this to Vidal. So tile guy had to come out again to drain the pool and repair the cracks he left. He got most but not all. It’s a brand new pool, shouldn’t be any cracks. Vidal again is treating us like we are the nuisance when the reality is he’s got bad crews and there’s just no quality control
Like I said – you will get a pool and for that you will be happy. But prepare yourself for a drawn out process and to be treated like you’re the problem for simply holding them accountable for your $45k+ investment.
Final items to note:
their office phone will be out of service periodically.
A large pool loan company would not write new business with vintage because they had too many customer complaints with them. We got approved, but not with them specifically.
Vintage can’t find a good concrete company to do the sub contract work. See above. Check out Robertson’s concrete out of Corona CA on Google – that’s who they subbed for our pool in Las Vegas. Awful reviews. Worse than Vintage even.
Vidal and Vintage pools did a beautiful job on my backyard renovation. Completely transformed our backyard into an oasis. Did a beautiful job on the bar patio cover resurfacing the pool. Also installing walls, a new spa, fire pit, and seating area. Thank you, Vidal and Vintage Pools for doing such a beautiful job!
Update – Vidal came out and cleaned out the pipes to the jacuzzi, but it’s still not working ! Tiles are popping off .., I really regret using this contractor. Terrible experience!!
March 27, 2023 – First day signed contract.
April 25, 2023 – Started demolition
So I wanted a smaller pool/ spa and got a lot of pool companies to come out for a bid but after talking to many pool contractors, I decided to go with Vidal and Vintage pools. So far everything that they have done has been good. We are about half way done at this point and I wanted to leave a review for the work we’ve had done so far. I’m hoping to have a great spa/pool. I will continue to update this review as we continue in the process.
August 13, 2023 – New pavers are finished and getting ready to pour the concrete and move the old patio cover to make way for the new patio cover !
August 26 2023 – Patio cover is removed and concrete poured.
September 1, 2023 – Spray deck and paint was done
September 14, 2023 – BBQ and fire pit are done but later the tiles started popping off. Instead of fixing it correctly they just patched it and more popped off.
October 13, 2023 – Had some inspection delays concerning the gates but finished the plaster today So close to finishing. Had a lien letter sent to me from a contractor but was later removed after I called and complained.
October 24 – 2023 – Pool/Spa is finished, BBQ finished, Fire pit finished. The spa jets never worked properly there is no pressure or flow coming from the jets. Had some health issues so I had to put it on hold for now.
May 5, 2024 – Called Vidal about the issues with the jets not working.
August 23, 2024 – The Jacuzzi/ Spool looks good but the jets are still not working.
September 18, 2025
Jets are still not working properly, also they didn’t pull a permit for the patio cover.
Filed a complaint with the Contractors Board.
I am beyond thrilled with my new pool! Vintage Pools did an absolutely incredible job, and I couldn’t be happier with the entire process from start to finish. My pool turned out beautiful, perfect, and exactly what I envisioned just in time for summer!
A huge shoutout to Vidal, who was our main point of contact throughout the process. He was extremely knowledgeable, professional, and always reliable. From the very beginning, Vidal made sure that we were well-informed, comfortable, and confident in every step of the project. He answered every single one of our questions with patience and expertise, which really put our minds at ease. Communication with him was always on point, and he never left us wondering about the next step.
The entire team at Vintage Pools was fast, efficient, and dependable. They stuck to the timeline, handled everything seamlessly, and made what could have been a stressful project feel smooth and manageable. I really appreciate how detail-oriented and thorough they were in bringing our vision to life.
I’ll be honest I read some mixed reviews before making my decision, but I ultimately chose to trust my gut and go with Vintage Pools. And let me just say, I am SO glad I did! They delivered exactly what they promised and more. My backyard is now an absolute oasis, and I can’t wait to enjoy my dream pool this summer.
If you’re thinking about getting a pool, I highly, highly recommend Vintage Pools and definitely ask for Vidal! His professionalism and expertise made all the difference in our experience. This was hands-down one of the best decisions we made, and I couldn’t be happier with the results.
Thank you, Vintage Pools and Vidal, for making this such a great experience and for building something we will enjoy for years to come!
We had a great experience with Vidal and his team. Vidal showed up on time for our first meeting and presented a beautiful 3D design for our new pool. We are going with Vegas Luxury Package with some upgrades. The package includes most of the items but the standard pool size is smaller than we wanted so we are upgrading the pool size and deck area. Their package is the best deal we could find. They have the nice selections of tiles and other materials you can choose from. After contract signed within a week, they are already digging our pool which is much faster than our previous pool. I will update the review as we progress.