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I helped coordinate a total landscape renovation for my grandparents in Houston from Denver, and FiveSTAR Landscape was incredible. Their yard needed a full overhaul, demolishing everything but the pool.
The landscape architect created a stunning design, specifically choosing native plants that fit the Houston climate perfectly. Scott, the project manager, then brought that vision to life. He made us feel immediately at ease, guiding us through every detail of the walls, pavers, turf, and pergolas.
Even working with them over the phone, Scott’s communication was outstanding. The crew was efficient and professional, turning a run-down backyard into a modern sanctuary my grandparents now enjoy every day!
We had a great experience with Scott and team at FiveSTAR. We did an extensive (at least for us) project of a new driveway and a complete remodel of the front yard, including design work. Scott was communicative and made sure the work was done right. The onsite team and Mario their leader were also extremely diligent and consistently worked on the project until completion, including touch ups, etc. I highly recommend them for any landscape project.
We had a great experience with FiveStar Landscaping. Scott was the Project Manager who helped to quote the job, offer suggestions for the project and ultimately managed the project as it was executed. Communication was excellent and Scott offered many creative solutions when we were unsure of what we wanted. Our project was relatively small, but I am confident that FiveStar would do an excellent job on a larger project. For our house, in our small side yard, FiveStar installed a gravel driveway and a planter bed area, as shown in the pictures. Work was quality and thorough. I highly recommend FiveStar for your next landscaping project.
Scott Chester and his team at FiveSTAR Landscape were incredible to work with. We found Scott four years after a disastrous experience with a different local landscaping company. Scott earned our trust early in the process given his patience, knowledge and candidness around the project. We worked with FiveSTAR’s landscape architect early in the process who was very good and helped take our ideas and turn it into a design that fit with our house and yard size. Scott then worked with us on compiling a budget that was transparent and provided us with various design alternatives to keep the costs in check.
The best part of the process though was the execution phase, which consisted of the same crew every time who were clean, hard-working and respectful of our home and property as well as Scott who would come to our house daily to monitor the project execution and consult with us on various installation items.
Scott is an extremely detail oriented person who takes a lot of pride in his work. His expertise goes beyond landscaping and helped us construct a grill and patio area that fit seamlessly into our existing house as if it was always there.
I would highly recommend the entire team at FiveSTAR.
2 Stars – Beautiful Design, Disrespectful Execution
They created a beautiful initial design, which gave us high hopes. Unfortunately, that’s where the professionalism ended.
At first Scott was friendly and seemed to care about offering a “Five Star” experience. He came out to our house and walked the perimeter, took our budget, and then kicked off the design process. After the design; however, it was clear that their internal communication was lacking. When it came time to quote, the landscaper hadn’t even spoken with the designer. The quote came in well over our agreed-upon budget. They said they would work to revise it, but that process dragged on for weeks. Getting a revised design and updated quote was painfully slow. So slow, in fact, that while we waited, they closed four other jobs and pushed our start date out by months.
By the time they got back to us, it was no longer feasible to move forward due to our travel plans and the extreme summer heat. We felt strung along–like a backup option they never intended to prioritize. Once bigger jobs came in, we were treated as disposable.
If you’re a high-budget client, maybe you’ll get the attention. But if you expect communication, respect, and follow-through regardless of your budget–look elsewhere.
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