Altra Cool Deck LLC

Comments

5 responses to “Altra Cool Deck LLC”

1. 

   March 7, 2026

   Nicole Berg

   We recently had Altra Cool Deck replace our existing cool decking around our pool. They were wonderful to work with! They are very professional, dependable, reliable, affordable and the end result was exactly as we had hoped for! We scheduled 4 different estimates and ultimately went with Altra Cool Deck. We worked directly with the owners when it came to the initial consultation and the scheduling. The crew was neat, clean, quiet and did a remarkable job! We highly recommend Altra Cook Deck for your next job. ~Phil & Nicole Berg
2. 

   March 7, 2026

   Kelsie Petrilli

   DO NOT HIRE THIS COMPANY — Ongoing Issues, Poor Workmanship, and Unprofessional Conduct

   We hired Altra Cool Deck in fall 2023 to repair a small area of our pool deck that had started to chip. Instead of repairing the small section, the company recommended redoing the entire deck so everything would match. For the first six months, everything appeared fine.

   Then the problems began.

   Within six months, multiple areas of the deck started bubbling, cracking, and chipping anytime the surface got wet. I contacted Altra, and they came out to “spot fix” the areas. Their repair was so thin you could see the bare concrete underneath, and it began chipping almost immediately.

   It took another month to get them back out, and their next “fix” was simply applying a thick layer of paint and coating over everything — including debris on the deck — and even painting our umbrella hole cover shut.

   That repair lasted about a year before the same issues returned. By June 2025, four different sections needed repairs. For nearly two months, Altra gave me the runaround. The owner, Michael, eventually called and said he would personally inspect the job because he believed it wasn’t done correctly the first time. He explained that the job should have taken two days — one for prep and sealing, and one for applying the cool deck. This process was never done.

   Despite promising to inspect the deck, Michael never showed. When we spoke again, he began blaming us, claiming our concrete was “bad.” They then failed to show up for the scheduled repair and stopped answering calls. Two weeks later, they finally came out and once again scraped off the failing coating and applied another layer — the same ineffective spot repair as before.

   Now, as of January 2026, the deck is worse than ever. Large portions are bubbling, chipping, and “crunching” underfoot. I emailed Michael directly to discuss a permanent solution. His response was dismissive and condescending. He insisted the issue was concrete “curing” — even though our pool was installed over 20 years ago — and became frustrated when asked to explain. He also complained about having to drive to Goodyear and insisted we didn’t need to be present for his inspection, which, given our history with this company, was unacceptable.

   When he finally inspected the deck, he immediately blamed the concrete again and said he would only spot repair it one more time, after which our three‑year warranty would be void because his “responsibility would be over.” When we told him we would not accept another temporary patch and wanted the job redone properly or refunded so we could hire a competent company, he stopped responding entirely.

   We have filed a complaint with the ROC and are awaiting their response.

   Save yourself the stress, time, and money — do not hire this company.
3. 

   March 7, 2026

   Thomas Kunes

   Michael gave us quote in person 24 hrs after first contact. The quotation was more than fair, they scheduled the job the next week, support staff kept us up to date on everything. Outstanding customer service!!
   Job crew were on time, courteous and completed what I consider well above average installation/final touches/cleanup.
   One day we had cracking, pealing 20 year old Cool Deck and the next day we have a beautiful new deck surface!
   100% 5 Star recommendation and our personal thanks for a smooth, pain-free experience with a wonderful result.
4. 

   March 7, 2026

   Dan Miller

   Excellent job and outstanding to work with. All work done, on schedule, as scheduled with attention to the small details, as it should be. Replaced 30 year old pool deck, as well as added additional concrete areas, and cleaned up older concrete patio areas as well. Then all beautifully finished with new deck flagstone look deck surface to match.
5. 

   March 7, 2026

   Gary March

   Altra cool deck did a tremendous job on my pool deck. They showed up on time and cleaned up when they finished. I would definitely recommend them