The Home Depot

Comments

5 responses to “The Home Depot”

1. 

   March 6, 2026

   Roland Robert Lewis

   I was greeted and helped at least 4 times going to this store. One I normally don’t use unfortunately. This one must have a great Boss, because it shows in the friendly and helpful employees.
2. 

   March 6, 2026

   Valerie Diaz

   I came in for a battery and charger for a leaf blower. It was behind a locked cage. T four employees came to help! I didn’t get the name of the first, older gentleman. He found Steve for me. Steve and Joseph helped me reach the department supervisor, Sebastian. Sebastian not only helped me find a better, more affordable option but he brought the item to the front for me while I continued to shop. Bri at customer service helped me with a return in the matter of seconds while Sebastian retrieved the item he stored for me. He checked me out while Bri was on the phone with another customer and even carried the large item to my car! This entire team was extremely kind, friendly and helpful. 6 stars if I could. I’d like to pass this along to their Medallia customer service survey but the website isn’t accepting feedback for my area code right now. Regardless, you guys are awesome. Thank you so much!
3. 

   March 6, 2026

   Shaphan Hawks

   This is getting so typical an infuriating. It took me 10 minutes to drive to Home Depot store and it took me a half hour to get out here the reason why despite the fact that the vast majority of customers are honest and are not thieves 100% of customers are punished for what the 1% of Thieves do. I have to wait a half an hour to get the tools unlocked scanning the QR code does absolutely nothing. Ask an associate does absolutely nothing. The secret strategy at the unlock to get what you want is to talk to a security guard and ask him to get a man to come open up the locked cage. It’s understandable they need to secure their assets that’s fine. But they’re not need to punish 100% of customers for what the 1% dishonest customers do
4. 

   March 6, 2026

   Cinnamon Sugar

   Staff is very friendly and helpful at this Home Depot. I got assistance before I even got inside the store. They made my life a whole lot easier. Lowe’s was unable/willing to assist me. I highly recommend this place for your home needs.
5. 

   March 6, 2026

   Larry

   So below is attached copy of email sent to Mr. Cramer, he is the regional manager per Tracy at the store who is the assistant store manager she said.

   **Unhappy with the false advertisement**

   Jul 21, 2025, 3:54 PM
   to Matthew Cramer

   Hi Mr .Cramer

   I want to bring to your attention what happened to me on July 19, 2025 at 11:16 am. I was there shopping at your store on 10200 Coors by-pass NW like I often do. I came across a deal in the tooling area for Milwaukee and the bundle deal/ Build out cart was advertised for $604 plus tax.

   So I asked a female that worked here about this and would like to get it and this is for the whole set up right ? she said I am not sure let me find out so she went to another department and spoke with a female named Wendy I believe ( we talked and she mentioned she had been with the company for 31 years ) So she came and both ladies were there and she said she wasn’t quite sure but looks like not the top two pieces because someone probably put the fan and radio on top. I said are you sure because what customer would come and stack two items on top and then tie it with a security strap ? Just smiled and said ya your right and said she didn’t see that.

   I also said if you try adding any of the boxes they don’t come up to $604.00. She said yes I agree, let me get the manager for you. I said ok great and asked if it was the Main Manager and she said yes. Well a lady came and said she was the manager ( Tracey ) I asked if she was the main manager and she said no the manager was having a problem with a theft incident and couldn’t help me. Just for your information I didn’t spend more than ten more minutes or so and there were no Police out sound taking care of any theft. Seems strongly that Tracey was lying and didn’t appreciate that. She too said that some probably put the two items on top and I also told her the same, Who would go through putting two items on top and putting on a security strap come on..

   She definitely didn’t care and said I could buy each item individually. I laughed and repeated to her that this is what is presented / advertised , like I don’t know that I can purchase them separately . I took pictures of all this.

   Please get back to me on your thoughts.

   HE NEVER DID, The don’t about how the customer is treated