Grass Works Lawn Care

Comments

5 responses to “Grass Works Lawn Care”

1. 

   February 26, 2026

   Kate Knight

   I had this company mowing my lawn on a supposedly bi-weekly basis for the past few months.
   Beware: They Charge Your Card On-file At Their Own Descretion!
   I cancelled my lawn service subscription today because I was charged BEFORE any services were done TWICE without any prior notice. On the dates I was pre-charged there was no mention of what dates the pre-charged lawn services would be done.
   When I called their office and asked about the latest invoice, my lawn had not been mowed yet, I was told it was because of the Labor Day Holiday.
   After requesting cancellion of the service, there was no mention of when the final pre-charge would be refunded over the phone or by email.
2. 

   February 26, 2026

   Jason Poteet

   I was a client of Grass Works Lawn Care for a while, using them for both my own home and a family member’s home who is unable to do lawn work themselves. I originally signed up for their higher tier service, which was supposed to include mowing and edging twice a month, periodic hedge and bush trimming, and quarterly fertilizer applications.

   I eventually canceled service at my own home due to poor communication and questionable scheduling. While they technically came twice a month, the timing often felt manipulated. One December they showed up on the 1st and then again on the 31st with no advance notice. When I asked about it, they blamed the holidays. I would have been fine with that if it had been communicated ahead of time, but instead it felt like they were just playing the numbers. I also never saw fertilizer applied or bushes trimmed despite paying for those services.

   I kept them for my family member’s house but downgraded to basic mowing. That ended after a visit where the crew was on the property for less than ten minutes, barely mowed part of the yard, missed large areas, and still billed for a full service. I should not have to monitor and verify that work is being done when I am paying a professional company.

   Based on my experience, I would not recommend Grass Works Lawn Care. After reading other reviews, it appears these problems are not uncommon, which is concerning.
3. 

   February 26, 2026

   tiffany anders

   Grass Works has been cutting and edging my lawn for years, and they keep it looking clean, crisp, and well-kept without any fuss. Sharp lines, neat finish, no mess left behind.

   They show up, do great work, and make the yard look like I’ve got it all together
   Thanks Grass Works!

   Highly recommend.
4. 

   February 26, 2026

   giuseppe rizzi

   Grass Works is scam or is totally incompetent!
   I’m a Real Estate Investor and Property Manager and I have several properties in my Austin Portfolio. I hired Grass Works in the beginning of 2023 to take care of a perfectly rectangular 50’x24′ perfectly leveled new bermuda lawn, with the scope to make it fantastic in 24 months. I spent almost $5,000.00 and today I don’t even have anymore a lawn. Here in attached you can see the pictures of how it was before and how it is now after 24 month of Grass Works care!
   I was never able to speak with someone able to explain to me what they were going to do to improve the situation that was clearly getting worse month by month. I asked to see the records of their services, they said that they don’t keep records of the services. I asked them to explain to me what is the problem with the lawn and they told me only that the lawn is in hibernation!!!!
   I hate to say this, because I love natural grass, but I understand why so much people is going with artificial grass.
   I hope that my review will save a lot of people from Grass Works!!!
5. 

   February 26, 2026

   Laurie Van Den Bosch

   I want to say that Grass Works is great, but I can’t!

   We had been using their TLC services for last 18 months while living in Rough Hollow… the services were to end on 3/31… and even though we paid for the whole month (in winter they come out twice/every two weeks) of March… did they did not come out on 3/27 to do the yards… so they only did the yard once on 3/13.

   We concluded services because we moved to a much larger property in Sunset Valley; we already own a ride on mower and all the yard equipment, and my husband wanted to do the yard work… but the planters were in need of a good de-weeding & turning… so we got 3 quotes/estimates for a General Clean-up… all were submitted at a fix price… and each company came out and walked the property AND took pictures of the scope of work involved.

   Grass Works was not the cheapest NOR the most expensive… but since we knew what we could expect from their crew… we went with them.

   They showed up in 3/21 at 5:05 PM… we had been under severe storm warning for the past 36 hours and it rained pretty heavily up to 1:45PM… we checked in with them no less then 3 times that confirming if they were coming out or needed to reschedule due to the bad weather… and we were told that they were coming and if there were any issues with the work, once performed, they would take care of it.

   At 7:00PM their crew still wasn’t done, and lightning and thunder had begun, as new storm was rolling in… and then the crew started packing up, and the guy in charge said he was sorry they hadn’t finished and to call the office.

   And then 2 hours later we got an email asking for an additional $300.00 to complete the project. Understand this was fixed cost quote/estimate. Their documentation states that if they don’t finish the project they will send a crew back out the next day… this didn’t happen

   There documentation also states that they stand behind their work… but we live on a large lot, these guys got here late in the day, the grass was wet and the entire job was rushed and done bad to begin with… the mow job, left row marks and every other row was nothing more then where the tires had flatted the wet grass, and you could rake your had across it and the 10” of grass would lift back up.

   And then they charged us $649.00 for the complete project… even though they didn’t come back and complete it or fix the mess they left behind for us to clean up!!!