Terminix
1868 Hartog Dr, San Jose, CA 95112, United States
(408) 741-5415
Rating: 4.8 – Based on 582 Visitor Ratings
Opening Times.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
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Comments
5 responses to “Terminix”
We had a mouse issue and Terminix made the whole process seamless. The initial inspection with Wilson was incredibly fast, and Matthias Leul was fantastic for the service itself. He was flexible with my morning schedule, laid all the necessary traps, and communicated clearly throughout. Definitely feels like the subscription is worth it for the peace of mind!
No amount of words can describe the level of frustration I felt dealing with Terminix. It is not an understatement to say they dropped the ball with my account in every way possible. So I apologize for the length of this review, but I want my story heard.
A little over a week ago I called Terminix about a free inspection for a potential pest infestation at my workplace. Customer service promptly scheduled a time window between 1-3pm the next day for a technician to come inspect. I waited the entire 2 hours after closing time until the time reached near the end of my window and so I decided to call them again to get a potential ETA (giving the benefit of the doubt that maybe their tech was stuck in traffic/running late). The agent I spoke with found my appointment but apparently there was an error and he stated the reason being that the address I gave was a business address and the scheduled tech only provided service to residences; so no one was coming. The agent apologized and threw me a “these things happen” statement and said he would email the local office and they would contact me back to correct this problem and reschedule me. Following is my list of grievances with the way this was handled:
1. How did they possibly schedule me to a “residence only” tech when I followed the prompts via their own automated system when they say “press 1 for residential, press 2 for business.” And when scheduling the appointment, I told them it was a business location and even gave the business name along with the address.
2. After the fact of scheduling me incorrectly, why was I not notified? I can understand if an accident happened and my business was scheduled with the wrong person. But the moment the tech noticed that, shouldn’t they have made some effort to contact me to reschedule? Nope. They let me wait and waste my time until the very end. And then I had to contact them to find out what was wrong. Inexcusable.
3. About a week and a half has passed and I still was never contacted for a reschedule.
And to be honest, I don’t need them to reschedule anymore because I was forced to call another company due to their incompetence. But there you have it: absolutely unprofessional.
Matthew is very professional and knowledgeable. I really appreciate the explanation and service from him.
However, don’t sign up rodent extermination with Terminix. I scheduled multiple appointments but they kept canceling on me and never showed up again. I still have traps in my attic space, but Terminix never showed up to remove and change the traps.
Excellent service. Had to call the technician Edwin out twice in a row for two separate pest problems (we have construction right now at our home) and he was so gracious about coming back so promptly. He makes sure to listen to all the pest concerns I have. Also has been great because Edwin has been our technician for years now and knows the house and property really well. Highly recommend.
Matthias was the tech to come visit my home. I was specifically dealing with an ant issue. He was fabulous! He Reached out with sooner availability and was very prompt on time! He was very knowledgeable and respectful as I have a pet in my home. I felt in good hands and would like to continue to work with him!