Turner Pest Control
4512 Parkbreeze Ct, Orlando, FL 32808, United States
(407) 675-5000
Rating: 4.8 – Based on 1829 Visitor Ratings
Opening Times.
Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed
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Comments
5 responses to “Turner Pest Control”
Had my service done by Eli today and it went very well. He was very respectful and kind. I’ve been using this company since I bought my home in 2018 (when they were called a former name) and I have not once checked for other companies because I’ve always been satisfied and happy with Turner. They take care of any and all needs. Definitely recommend.
Julio always does a fantastic job! He communicates any issues and strive to resolve them! He is polite, respectful and professional!
Very satisfied with his services.
Daniel has been doing our pest control for many years now. He is easy to work with and does a great job. Here on time when he says he will be here and we have no problems with any bugs. Would highly recommend Daniel!
Nick is awesome. He’s been the one services our house for quite some time now. He always shows up within the timeframe and is super polite. He doesn’t just come and check us off his list, he asks questions and makes sure our home is well taken care of. He is the reason we continue to use Turner.
If anyone is looking for a good company to handle their lawn and pest care, I hope you don’t end up working with Turner Pest Control. Please give your money to a business that doesn’t think they can get away with poor customer service that leaves you without any recourse or support.
Trying to resolve issues with Turner has been impossible for my retired parents, and I’m disappointed I couldn’t help them navigate this any better because of how convoluted the process it is to get help.
After multiple disappointing lawn services from Turner that left my parents’ lawn a mess and caused expensive issues with their sprinkler system, my parents first tried to work it out with the technicians. When that went nowhere, my parents reached out to their field specialist, Jorge Villalobos, for help. Without hearing anything back from Jorge despite multiple calls over a few weeks, my parents felt that calling the customer service line was their only option to get help. The customer care line is busy with long wait times, but I was able to help my parents reach a rep.
As it turns out, you can’t simply call or write a message to a customer service rep to address unsatisfactory services or cancel part of a bundle. The customer service rep we spoke to told us that only the field specialist that initially sold you the bundle (for my parents, that’s Jorge) can do anything for you within the first year. He gave us two options: 1) wait for the contract to expire so you can then call to cancel services, or 2) talk to Jorge for help. We asked the rep to help us get in touch with Jorge, but the rep was only able to leave a voicemail, so we were stuck back waiting for a response from someone who hadn’t been responding to us to begin with.
I believe that the field specialist’s job is to sell their products then dodge all your calls and emails until you become complacent and forget about calling them back or just get so frustrated you stop pushing for help, and then you might be automatically signed up for another year of care that’s difficult to leave. Since my parents don’t have a voice in the company, I want to support them by giving them a voice in a review.
Please be cautious when choosing services based on reviews and flowery marketing language from a field specialist, especially for bigger companies who don’t value individual customers. My parents are kind and easy to take advantage of, and I feel that’s what Jorge and Turner are doing by giving them a lot of promises than leaving them with a lot of problems, and I’d hate for anyone else to deal with this. I highly recommend looking into another company that answers phone calls and doesn’t give apathetic copy/paste responses to negative reviews for your lawncare and pest control needs.