Blue Haven Pools & Spas

Comments

5 responses to “Blue Haven Pools & Spas”

1. 

   February 26, 2026

   Joshua Adams

   I do not normally do reviews, but I feel like with the amount of money a pool costs, reviews help other first-time pool buyers, like myself and my wife, make a decision on who to ultimately go with. I know I scoured reviews for just about every pool builder in the Jacksonville, FL area before going with Bluehaven-Jacksonville. This review will be honest and fair.

   Our build was not perfect by far. Maybe my wife and I were just naïve on exactly how big a pool build project was, but there were a few snags we were not expecting. Please note that construction is not perfect:

   • Blue primer glue got on the side of the house and gutter-Bluehaven had it repainted and gutter replaced
   • Pavers were on backorder when we got to that phase-Bluehaven quickly gave us two alternatives, and we like our new ones better than the original ones we selected
   • We identified some pavers that had a little more color variation than we liked from them being a white cement-based paver-Bluehaven had the paver sub back out to replace them
   • Some of the pavers got chipped due to other aspects of the pool build-Bluehaven had the paver sub back out to replace them
   • Electrical work cord management was a little sloppier than we wanted since our pool to equipment pad space is very short-Bluehaven had electrical sub come back out to tidy it up some more
   • Pool enclosure had some holes put in the screen by plaster crew-Bluehaven had the screen sub back out within a few days to completely replace, not patch, the screen
   • Pool bond wire got cut somehow before or during final grade-Bluehaven came out and re-grounded it

   Can you see a common theme? It has been my experience that if you point out a concern to Bluehaven, they are not going to leave you high and dry and bail on you or say….”it will look better when the water is in,” or “industry standard is x so not our problem,” or “it is just cosmetic so not my problem.” They are going to fix it if it is not the homeowners’ fault.

   I cannot say enough good things about Ronnie Green (designer and sales guy), Tyler Green (Project Manager), Steve Chapman (Senior Project Manager), Bob (pool Master Yoda with 70 years in the pool biz), Nick (new addition pool boy extraordinaire), and Jeff Martin (Regional Manager). Jeff…all these guys need raises except for Nick…since he just got there!

   I am a firm believer that accidents happen and things do not go as planned sometimes, but it is all about how your builder makes things right and fixes it. Nothing gets under my skin more than half/temporary/janky fixes to something. If you have an issue, Bluehaven-Jacksonville is going to fix it right. You see all these horror stories on Facebook and by word-of-mouth of how pool builders try to nickel and dime you and are dishonest. That has NOT been my experience with Bluehaven-Jacksonville. Yes, they are a little more expensive than their competitors, but with a pool, you definitely get what you pay for! We are looking forward to using our Bluehaven pool/spa for years to come!
2. 

   February 26, 2026

   Clint Cavender

   With all the contractor concerns and all the pop up fly by night options for pool builders, we are so happy that we chose Blue Haven with zero regrets. It was absolutely the best choice. During initial “we need a pool” we had multiple scheduled meetings with other pool builders. We thought what a MISTAKE; but this allowed us to see what none Desirable companies are out in the mix . It immediately became extremely clear that Blue Haven is head and shoulders above everybody else. Sometimes people focus only on the price however we focused on what group of employees are going to be in our home, yard and lives for a few weeks. This leads me to my point of trust I have full trust and faith in Blue Haven. They’re on top of things they communicate well and have dedicated personnel that are also monitored by project managers and believe it or not employees way up the management ladder are tracking your pool quality and progress. You never have to worry about things W/ Blue Haven there’s always somebody looking out. It made us feel extremely comfortable and truly proud that we chose Blue Haven
3. 

   February 26, 2026

   TJ Murphy

   Blue Haven did a great job with our small/medium sized pool and hot tub. Always going to be some hiccups along the way with any major construction project, but Blue Haven never left us hanging out there in the wind. They made sure they took care of us and followed up. I appreciated that! Special thanks to Jake, Bob and the whole Blue Haven Team.
4. 

   February 26, 2026

   richard kelley

   Blue Haven created a beautiful project for us. From the initial sales presentation through construction and startup, we were very happy with the process. The subcontractors were all professional and friendly. Blue Haven offered a quality product and at a very competitive price.

   Thanks to everyone at Blue Haven

   Bud Kelley
5. 

   February 26, 2026

   Jason Gapco

   As I am coming on one year for when I engaged BHP finished, here are my comments about my experience.

   The Good
   – The Salesperson, Ronnie was awesome. He helped me design the pool that I dreamed of. Due to the equipment
   – BHP provided a fairly detailed guide that explained the phases of construction. I was frequently reading it throughout the project.
   – BHP commands an army of the best subcontractors in the area, with one exception. Everyone was very pleasant.

   The Bad
   – The installation of my FastLane Pro was botched. No one person ever read the whole manual like I did. As a result the plumber thought he did what he needed to. The hydraulic lines on the unit were put on in reverse, no one ever tested the unit, and the unit was not anchored to the pad. I tried reaching out to every person I interacted with at BHP, no replies. It wasn’t until Ronnie visited and saw the problem. I was assured that the GM would call me – he never did. A tech showed up the next day with a pair of pliers. I showed him how to fix the unit. He too told me the GM would call me, but he did not.
   The Ugly
   After I anchored the Fastlane Pro myself, I noticed the other pool equipment (heater, filter, and pump) were not anchored either. I read Hayward’s installation instructions which indicated the equipment should be anchored. Note, the “2020 Florida Building Code, Residential, 7th Edition, Chapter 45 Private Swimming Pools, R4501.7.2 Installation”, states, “Pumps shall be installed in accordance with manufacturer recommendations.” This was another task that I had to complete to ensure code requirements were met.
   Finally, there are the yellow stains that appear all over the bottom of the pool. Now I will have to pay another company to resurface the pool floor.