Huntington Pool Services
2600 Marina Point Ln, Elk Grove, CA 95758, United States
(916) 390-2326
Rating: 4.8 – Based on 201 Visitor Ratings
Opening Times.
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
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Comments
5 responses to “Huntington Pool Services”
⚠️ DO NOT HIRE THIS COMPANY: Read this before you waste your money.
Zero Stars If I Could
If you are currently using Huntington Pool Service, check your security cameras. If you are thinking of hiring them, RUN.
I have fired this company, and I am writing this to warn my Elk Grove neighbors about the scam they are running. What makes this worse is that I notified management about these issues multiple times. I gave them every chance to fix it, but nothing changed. They simply do not care.
1. The ‘GPS Tracker’ Trick
For nearly a year, I couldn’t figure out why my pool wasn’t getting clean despite ‘weekly’ visits. Then I realized what they were doing. Their technicians would sit in their truck outside my house to kill time, then walk into my backyard for literally two minutes—just long enough to satisfy their GPS tracker so they could mark the job as ‘complete’—and then leave. They aren’t cleaning your pool; they are gaming the system to bill you.
2. Charging for Work They Don’t Do
I pay a premium for specific services, including cleaning the pool robot. They consistently ignored it. They frequently didn’t even empty the pump basket. I brought this up repeatedly, yet they continued to bill me full price while ignoring my equipment.
3. Unprofessional & Disruptive
Their staff is loud and disrespectful of personal property. I’ve had technicians block my driveway so I couldn’t even park at my own home. They treat your property like a parking lot, not a client’s home.
4. The ‘No Contract’ Excuse
When I finally had enough and confronted them about their billing practices (charging full price for months where they take weeks off for holidays), they admitted they never gave me a contract or policies in writing. They make up the rules as they go to ensure they get paid full rates while doing half the work.
THE BETTER ALTERNATIVE:
I have since switched to Clean Pool Pros and the difference is night and day. Ross is super professional and actually knowledgeable about pool chemistry. Unlike Huntington, Clean Pool Pros logs exactly what they do each visit. I now get a snapshot every week with the recorded pH levels and proof of service.
There are honest, hardworking pool pros in Elk Grove. Huntington is not one of them. Save your money and go with Ross at Clean Pool Pros instead.
Huntington has effortlessly taken care of us, anytime we had an issue. Darrel goes the extra mile, sometimes coming later after hours just to make sure we’re taken care of! We had a valve issue & Darrel came out same day to assess and stop our issue, then returned promptly the next day to fix fully. Thank you for being consistent and taking care of us!
I used this company for regular pool maintenance, but over time I experienced several issues that led me to look elsewhere. On multiple occasions, I noticed that debris from the pool was being left in my flower beds instead of being properly disposed of, which was frustrating and caused unnecessary cleanup.
More concerning was the chemical maintenance. I started to suspect the chlorine tablets weren’t being refilled, so I purchased a test kit. On two consecutive visits, chlorine levels were at zero meaning no chlorine was added at all. That’s a major issue for pool sanitation.
I did reach out to the company, and while they did send someone back out a couple of times to correct the issues, there were also times when I received no response at all. It felt like I wasn’t getting consistent or thorough service, which unfortunately made it hard to trust the maintenance being done.
This may not be every customer’s experience, but based on mine, I’d recommend double-checking the work being done if you decide to use them.
This company cleaned my pool once when I moved into my house. A start out clean to feel the company out. Darrell started out a fine professional but after texting him a concern of mine (a question about the pool vac I purchased, nothing to do with their pool service) and him saying he would come and check it all out, he ghosted me for a month and never came. And I just moved into my home so I don’t have time to send out reminders and ask a second time. I’m now looking for a pool service weekly because after a month it’s been obvious we need a weekly pool service, but this company won’t be on my list of ones to consider.
Based on the way an employee of this pool service was driving recklessly and unsafe through the Walmart parking lot today, I do not recommend them!