Opening Times.
***Changed to three stars thanks to Will for calling me and advocating for change to be done for the business. I’m hoping to try this company out again soon.
It makes me sad to give a one star rating to a company that is spoken so highly of, I looked forward to having services completed by Wellspring but from the start it’s been nothing but stressful and miscommunication. They discussed with me weeding services and mowing. The weeds in my backyard were grown very high and my husband and I needed someone to come out and pull them and treat our yard. On the phone they took my card info and address and signed me up for weeding services, I never heard back about scheduling so I reached out again and was told I couldn’t do just weeding services, I had to have their mowing services included too. So I said fine and figured it would work out in the long run because I will need mowers in the spring. They also had someone come out to my house who asked me if I wanted my flower beds done. I said I would consider it but mentioned once again, my only concern is the weeds in my backyard. I talked to three different people, one woman and two men about wanting the weeds in my backyard done so I was very upfront from the start. They send their guys out to my house, they mow the front yard and leave. Don’t even come into my backyard. I called them, the man on the phone said they came out to mow and do the weeding in my front flower bed, there was only grass in the flower bed not weeds and I said I would consider that service, not that I wanted it. So that was where more miscommunication happened. They tried to help and sent their guys back out to me and then they mowed my backyard and cut down the weeds but did not pull them or clean up their clippings. So now my yard still has weeds everywhere in the ground, clippings all over my yard, and a lawn mowed that didn’t really need to be mowed. I called frustrated again and the first person to ever say this to me was that they “only treat weeds in flower beds.” Well nice to know now. Never would’ve contacted the business in the first place. I have never seen a more disorganized business and lack of understanding for consumers needs. Sad to not have the experience others had. at least I got 50% off on the charge for the weeding services for the inconvenience and miscommunication. Definitely taking my business elsewhere. Pictures are of my yard after they came.
I would be wary of using their services. On two separate occasions, my sprinkler line has been cut by their machines. Even though she offered to have them come and look at it to make sure that it was their fault, I had already had it replaced. And then, their weedeater literally ripped off four branches of my hibiscus plant. Normally, that wouldn’t be a big deal, however, I’m not a plant person and I have been able to keep that plant alive for over a year. It’s very disappointing.
Amazing service, very professional, my backyard looks amazing ! Ruben is a real pro 💫 Also customer service is very good . GG is a great person to communicate for any question and support !Highly recommended
I have tried so many landscaping services throughout my time here in Austin…none of which I would ever recommend! Wellspring Landscape Services was a true God send! They work extremely hard on my large property, respect the integrity of the community, and they provide unbelievable personal support from their customer service. Only the best work with the best as I always say! Will is one of the coordinators at their home office. He is super kind, knowledgeable, and quick to get back to you! The best part of this company is having the ability to speak with Kirk Slack, the owner and founder of the company. He is available to discuss any of your landscaping concerns. He has done amazing work on my property and has even communicated with our HOA on my behalf to ensure a successfully approved project. He is one of the nicest guys I know here in Austin and he is very reasonable and considers his clients and their pets like family. If you are looking for a company that actually caters to their customers and want what’s best for them in their busy lives…look no further.
Really can’t gives enough kudos here for these folks. The services are affordable, and my lawn always looks immaculate after the Wellspring guys in green stop by. On the rare occasion that my lawn care service will be late, due to weather or other natural occurrences, they always inform me before I even remember I’m due. And Leigh, the exceptionally lovely admin, is kind, always pleasant to chat with, and incredibly attentive.
Seriously, if you want a lawn service that is top quality and won’t add any stress to your life, hire Wellspring.
Leave a Reply