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I entered into a service agreement with TruGreen after being promised a healthier, greener lawn. From the beginning of service, the condition of my lawn continuously worsened rather than improved.
Despite numerous service visits and repeated complaints, weeds spread across the entire yard and large sections of grass died. I contacted TruGreen many times and was repeatedly assured that additional or “special” treatments would correct the issue. These assurances proved false.
TruGreen blamed several factors over time, including the season and my irrigation system. I was instructed by TruGreen to measure lawn watering using sardine cans. I followed their instructions exactly and reported the results. TruGreen informed me the amount of water was sufficient and that watering was not the issue.
Despite this, TruGreen later claimed the lawn damage was caused by lack of water, directly contradicting their prior statements.
A manager inspected my lawn and promised further treatment would save it. Instead, days before my home was placed on the market, TruGreen applied a treatment that resulted in visible burn patterns across both the front and back yard.
I explicitly instructed TruGreen not to send additional technicians until I spoke with someone regarding replacement of my grass. This request was ignored, and service continued anyway.
I have photos and videos documenting the damage and an independent evaluation stating the lawn cannot be restored.
I am asking that TruGreen replace my lawn. They killed it after all.
DO NOT HIRE THESE PEOPLE!!!! They let my grass go bad and after WEEKS of trying to get a manager he calls me and has the nerve to try and say its “dry grass” and when i told him it is NOT and i had multiple people including trugreen tell me it was not he LAUGHED i have never been so upset with a company in my life instead of finding a solution his first thought was to put blame! When the problem was the grass not treated/ chinch bug properly beyond pisst!!!!
When I hired TruGreen a year ago last October I was looking for a partner to help improve my lawn. What I got was a provider of chemicals, who left my yard and my pocketbook worse off. The attached picture #1 taken 2 October 2025 at the end of my contract with TruGreen was an area of concern. I had sodded it with St. Augustine and it looked similar to picture #2 at the beginning of my contract. Area #1 improved a little, but by the end of the contract the St. Augustine was all dead. The Area #2 looks the same as when they started, the area never filled in. Also, I had a large area of jasmine, that all died during the time of my contract with them that had been growing well for the last 5 years, since we had purchased the home.
I hired them because the sales representative said they would do soil testing. When the tech presented and I asked about testing the soil in Area #1 he looked confused. They did not do that. He took the sample anyway and it sat on his supervisor’s desk and was never tested.
I called the company and they sent a knowledgeable supervisor. He gave me advice about the yard, took soil samples, but said the tests would be very basic, suggested I water the yard more than the county ordinance allowed, and gave me a free chemical application. I followed his watering advice for a while (I have a well for watering) and his other tips. The soil tests came back unremarkable. Eventually the St. Augustine in Area#1 all died. I was offered another free application of chemicals.
When the jasmine died in a very short period, I called the supervisor and he said the chemicals they had on their truck would not kill jasmine.
There was no continuity in the techs that presented at the property. I did not know when they were coming until the day before. They were unable to give me a better schedule so I could try and be present to discuss what was happening to the yard.
I was looking for a partner to help me improve my yard. I did not get that. This company provided the chemical applications as specified in our contract. When I expressed my concerns they attempted to address them.
I would love to give a shout out to TRUGREEN
Lawn service. The technician that serviced my lawn today Jeffrey Kendrick Was beyond amazing. Jeff was very professional, very polite and did an excellent job! Also…the representative that I spoke with earlier today was also beyond amazing Patricia Gray was very kind and informational to assure the technician was able to arrive after 1 PM for todays Lawn service! I’ve been with True Green for a lot of years and I am so pleased with everything that they do! thanks to TRUGREEN my lawn looks so beautiful!!! thank you Again Patricia and Jeff! Keep Up all your good work TRUGREEN!!!
An lawn care specialist (not from Trugreen) told us our grass was too far gone with improper watering and tons of weeds. The second person to tell us we needed to start over and re sod. As a last effort, I called TruGreen to give us an estimate. They told me they could bring our lawn back and recommended a plan. Its been over a year and our grass has not only been brought back, but its gorgeous!!! My husband and I didnt think it was possible and we are still in disbelief at how wonderful our lawn looks. Trugreen says they are experts…they are! And their communications are personalized every visit according to what’s happening with your lawn. Very happy with their services.
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